From: Jason Cooper <jason.cooper @ blazeretro.net>
Date: Tue, 11th Dec 2012
To: xxxxxx

Subject: NEOGEO X Gold System Revised Release Date

Dear xxxxxx,
We are collecting the NeoGeo X consoles and joysticks directly from the manufacturer between the 19th – 22nd December. We are going to air freight these over (may I add at great expense) on a priority chartered service.

Can you please provide all of the outstanding orders (and please keep me updated with new orders as they come through) and we will ship these directly from our warehouse to your customers – this will save some critical days and ensure your customers receive the product as quickly as possible. We have cancelled all Christmas leave for all our employees until the last unit has been shipped to your customers. This is not as drastic as it sounds as all our team volunteered this, of course, including myself. We expect to ship between Christmas and New Year.&160; As per our discussion, please also remain open to process enquiries, customer support and additional orders during this period.

We will ship using either DHL or FedEx (depending upon who will deliver the quickest) and we will provide the tracking information to all of your customers to you, so you can quickly and easily track all deliveries.

We might miss Christmas by a few days, but we are doing all we can to ensure that your customers get the NEO GEO X Gold System as quickly as is humanely possible!
Sorry again for the delay, please apologise to your customers on our behalf for this and although all the issues have been completely out of the control of BLAZE, we are doing all we can to make this right. Feel free to forward our email address to anyone that would like to speak to us directly, we don’t have any secrets!

Regards
Jason

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