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Friday, 01 December 2006 11:07 |
Golden
Rules
Do not contact me directly, this component is used worldwide and I can
not help personally all people.
If
some problems arise
- It may be a Bug, so
first consult the tracker at Joomla
Forge to see if this issue is known or the official
forums at
forums.waltercedric.com.
(using the search function).
- If your issue is not a previous or existing
Bug, check if you have the latest
version running, if not upgrade
to the latest, otherwise enter
a new
Bug into the tracker.
- If You still want to report a new
bug, Please try to be as descriptive as
possible: URL of your site, PHP info as a dump, any error messages if
available, screenshots. You can enter a new bug in English, German or
French, I
can't read any other languages sorry.
- Check also
in my WIKI for the latest online documentation.
- Do yourself a favor, use Google, try to copy
your error message or summarize your issue in keyword and append the
name of my component and part of the error message.
- There is a lot of valuable people on forums,
who may be
able to help You, and give their free time back to the
community.
For the same reason, if You successfully solve Your problem, do not keep
this knowledge and publish it! As soon as it is on Internet,
Google will index it
for the benefit of the community so comment your experience:
- On any Internet page
- On a blog
- My
forums or any other forums
- My
Wiki or any other Wiki.
- Or send me a report (can be a private message in
the forum, a skype chat)
- Most of the time, the problems come from the configuration of the server...
libraries are missing in PHP, security settings, file user rights ...
- I do a lot of software bugs like other developers,
while I
still do not
accept it, it is a reality I can't change...but I always try to do my
best and I will
correct issues as fast as possible...
If you still do not get my components working, or found help in
a reasonable delay,
send me: URL, login and password for your administrator panel, so I can
check if everything is right (I need to be super admin to install
remove my components!)
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